VELVET VENOM - BLACK
Returns & Exchanges
We want you to feel confident in every step. If your order isn’t quite right, we offer a streamlined, customer-first return process that’s easy to navigate and fully compliant with Australian Consumer Law.
Eligibility
- Items must be unused, unworn, and returned in original packaging
- Returns accepted for incorrect items or size-related exchanges
- Returns for change of mind are accepted as store credit
Return Options
- Exchange for a different size
- Store credit valid for 12 months
Return Process
- Log in to your account at www.herheelsofficial.com
- Navigate to “My Orders” and select “Request Return”
- Submit your order number and, if applicable, photo evidence for faulty or incorrect items
- Once approved, return the item within 5 business days
Return Shipping
- One free return shipping per order available for customers in Australia, the USA, and New Zealand
- Additional exchanges: return shipping is the customer's responsibility
- For all other countries, return shipping is at the customer's expense
Processing
- Store credit or exchanges will be processed once the returned item has been received and inspected
- Refunds are not offered unless the item is faulty or your return qualifies under consumer law
We stand behind the quality of our products and are committed to making your experience seamless, fair, and respectful of your time and investment.
Support Phone Number: +6147373400
Support Email: info@herheelsofficial.com
Please Note:
- This is a BEST SELLER. Has SOLD OUT 4x & Stocks doesn't last long.
- Pre-Order Available: All pre-order items are handmade with care and will take approximately 4 weeks to craft before being shipped.
Velvet Venom is the bootie staple to any heels dancer's wardrobe, available in 3 colours of choice black, red and beige. Smooth but lethal, these heels ooze danger and desire. Designed for the woman who wants to dance as a weapon of seduction. The moment you slip your foot into this heel it feels like pleasure. We promise you extreme comfort and support every step you take in Velvet Venom.
Lux Material: Suede on the outside & Flexible Vegan Leather inline — built for more flexibility.
Lower Sole: Versatile rubber, non-slip, perfect for any surface — from the studio to the street.
Easy Wear: Easy-glide zip at the inside of the heel with a soft protective insert to prevent skin-to-zipper contact.
Ankle Support: One elegant strap with adjustable buckle for firm but not restrictive ankle support.
