RUBY FURY

• 10cm stiletto heel: Engineered to provide the best balance, stability & weight distribution to enhance movements and look aesthetic. 
• Heavy durable stiletto heel fitting to reduce wear downs from use.
• Adjustable lace-up front: excellent for precision fitting as you can fit precisely to your foot width.
• Personalised comfort: Built-in memory foam cushioned layer for ultimate comfort so you can wear it longer.

Our heels are true to size. However, to ensure the best fit, we recommend measuring your foot in centimeters and matching it with our size chart. This guarantees the perfect fit, especially for dancers who need both comfort and precision.

All of our heels are designed for Fashion & Comfort purposes. If you wish to use your heels beyond this purpose, for example Dance purposes, then wear & tear is naturally expected. Please refer to our store policy for more. Natural wear over time is expected and does not qualify for a refund or replacement.

• Scuffs, scratches, and wear on leather, mesh, or soles do not indicate a defect, as they naturally occur with use.
• Wear from floor work, choreography, or high-impact movement is considered normal use.
• If a product shows signs of premature failure due to a manufacturing defect, we will assess the issue and provide a suitable resolution.

🔹 We do not offer refunds or replacements for general wear and tear.

Not quite right? We offer a 30-day return period from the date you receive your order. You can return your items for store credit valid for 1 year.

All items purchased online are eligible to be returned for a STORE CREDIT ONLY. We recommend carefully reviewing your selection before completing your purchase.

As a valued customer of Her Heels, we would like to thank you for your purchase. 

In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made online at herheelsofficial.com

At Her Heels, we take pride in delivering high-quality footwear designed by dancers, tested by athletes for the everyday woman. Our refund and exchange policy ensures fairness and transparency while maintaining the integrity of our products. Please review the details below before making a purchase.

Eligibility for Returns & Exchanges

• Items must be unused, unworn, and in their original packaging to qualify.
• Returns are available for incorrect items sent or sizing exchanges (exchange/store credit only).

Return Options

✔ Exchange for a different size
✔ Return for store credit (gift card)
✔ Refund only if applicable under statutory requirements

Return Process

• Contact us within 30 days of receiving your order.
• Provide proof of purchase (receipt or order confirmation).
• Submit photo evidence if claiming a defect or issue.
• Ensure the item is unused, unworn, and in its original packaging (if not faulty).
• If approved, the item must be returned within 5 days.

🔹 Returns that do not meet eligibility requirements may not be accepted.

Return Shipping

• One free return shipping is available for orders shipped to Australia, USA, and New Zealand.
• If an item is exchanged once and a further exchange is required, return shipping costs are covered by the customer.
• For all other countries, return shipping is the customer’s responsibility.

Please note that shipping time does not include handling time. Orders require 1-2 business days for processing before they are shipped.

• Orders are shipped via third-party carriers. We are not responsible for shipping delays, lost, or stolen packages.
• If your package is lost or damaged during transit, compensation should be claimed through the carrier.

Customers are responsible for customs clearance fees in their country.