Ebony Vixen
Returns & Exchanges
We want you to feel confident in every step. If your order isn’t quite right, we offer a streamlined, customer-first return process that’s easy to navigate and fully compliant with Australian Consumer Law.
Eligibility
- Items must be unused, unworn, and returned in original packaging
- Returns accepted for incorrect items or size-related exchanges
- Returns for change of mind are accepted as store credit
Return Options
- Exchange for a different size
- Store credit valid for 12 months
Return Process
- Log in to your account at www.herheelsofficial.com
- Navigate to “My Orders” and select “Request Return”
- Submit your order number and, if applicable, photo evidence for faulty or incorrect items
- Once approved, return the item within 5 business days
Return Shipping
- One free return shipping per order available for customers in Australia, the USA, and New Zealand
- Additional exchanges: return shipping is the customer's responsibility
- For all other countries, return shipping is at the customer's expense
Processing
- Store credit or exchanges will be processed once the returned item has been received and inspected
- Refunds are not offered unless the item is faulty or your return qualifies under consumer law
We stand behind the quality of our products and are committed to making your experience seamless, fair, and respectful of your time and investment.
Support Phone Number: +6147373400
Support Email: info@herheelsofficial.com
LIMITED RELEASE PRE ORDER - First 50 pairs only**
Available from 28.07 - 5pm AWST
Shipped in 6 weeks from checkout date.
Ebony Vixen is a personality that radiates seduction, strength, and untamed allure. These heels are the embodiment of bold femininity — designed for the woman who doesn’t follow the rules, she writes them. She’s commanding, she’s magnetic, and when she steps into the room, all eyes follow.
Durable Material: Breathable double net lining reinforced with flexible matte leather — built for more flexibility.
Lower Sole: Versatile rubber, non-slip, perfect for any surface — from the studio to the street.
Easy Wear: Easy-glide zip at the back of the heel with a soft protective insert to prevent skin-to-zipper contact.
Ankle Support: One elegant strap with adjustable buckle for firm but not restrictive ankle support.
- 10cm stiletto heel: Engineered to provide the best balance, stability & weight distribution to enhance movements and look aesthetic.
- Heavy durable stiletto heel fitting to reduce wear downs from use.
- Adjustable lace-up front: excellent for precision fitting as you can fit precisely to your foot width.
- Personalised comfort: Built-in memory foam cushioned layer for ultimate comfort so you can wear it longer.
