GOLDEN GODDESS
Returns & Exchanges
We want you to feel confident in every step. If your order isn’t quite right, we offer a streamlined, customer-first return process that’s easy to navigate and fully compliant with Australian Consumer Law.
Eligibility
- Items must be unused, unworn, and returned in original packaging
- Returns accepted for incorrect items or size-related exchanges
- Returns for change of mind are accepted as store credit
Return Options
- Exchange for a different size
- Store credit valid for 12 months
Return Process
- Log in to your account at www.herheelsofficial.com
- Navigate to “My Orders” and select “Request Return”
- Submit your order number and, if applicable, photo evidence for faulty or incorrect items
- Once approved, return the item within 5 business days
Return Shipping
- One free return shipping per order available for customers in Australia, the USA, and New Zealand
- Additional exchanges: return shipping is the customer's responsibility
- For all other countries, return shipping is at the customer's expense
Processing
- Store credit or exchanges will be processed once the returned item has been received and inspected
- Refunds are not offered unless the item is faulty or your return qualifies under consumer law
We stand behind the quality of our products and are committed to making your experience seamless, fair, and respectful of your time and investment.
Support Phone Number: +6147373400
Support Email: info@herheelsofficial.com
Introducing the 'Golden Goddess'. Drenched in opulence, these heels are for the queen of the stage. Every strut feels like a victory. A favourite to those who love some sparkle and shine. Customised with a genuine leather lower sole, designed to make every spin and turn feel soo smooth.
Key Features:
Durable Material: Strong Mesh and flexible metallic painted leather outer material.
Lower Sole: Genuine leather, perfect for marly and wood surface dance floors.
Easy fit: Easy-glide zip at the back of heel with a protective insert to avoid skin-to-zipper contact.
