Velvet Heel Bag
Returns & Exchanges
We want you to feel confident in every step. If your order isn’t quite right, we offer a streamlined, customer-first return process that’s easy to navigate and fully compliant with Australian Consumer Law.
Eligibility
- Items must be unused, unworn, and returned in original packaging
- Returns accepted for incorrect items or size-related exchanges
- Returns for change of mind are accepted as store credit
Return Options
- Exchange for a different size
- Store credit valid for 12 months
Return Process
- Log in to your account at www.herheelsofficial.com
- Navigate to “My Orders” and select “Request Return”
- Submit your order number and, if applicable, photo evidence for faulty or incorrect items
- Once approved, return the item within 5 business days
Return Shipping
- One free return shipping per order available for customers in Australia, the USA, and New Zealand
- Additional exchanges: return shipping is the customer's responsibility
- For all other countries, return shipping is at the customer's expense
Processing
- Store credit or exchanges will be processed once the returned item has been received and inspected
- Refunds are not offered unless the item is faulty or your return qualifies under consumer law
We stand behind the quality of our products and are committed to making your experience seamless, fair, and respectful of your time and investment.
Support Phone Number: +6147373400
Support Email: info@herheelsofficial.com
Her Heels Original luxury Velvet drawstring bag, a perfect home for every pair of heels. Fits 1 Heel size 0 up to size 12US in 4 inch stiletto heels.
Features:
- Gold foil Printed Logo.
- Satin Silk String.
- Black luxury Velvet face, for a timeless look and feel.
- Silky lining, that prevents additional material damage when traveling.
Dimensions:
Width - 32cm
height - 42cm
